Subaru Roadside Assistance Plus Privacy Policy

Important Notice Concerning Customer Privacy

Last updated March 16, 2016

This Privacy Policy is provided on behalf of Cross Country Motor Club, Inc. and Cross Country Motor Club of California, Inc. (collectively referred to as “CCMC”) and applies to all website users, the provision of services, and communications with such users via mail, email, phone or other methods ("information"), unless such other service specifically contains separate terms of service. This Privacy Policy explains the types of information we collect through this website and by other means, how we use it, and the circumstances under which we may share it. The terms "we," "our," and "us" in this Privacy Policy refer to CCMC.

Information We Collect

When you visit our website or contact us, we receive and collect certain information about you. The information that we receive and collect depends in part on what you do when you visit our website or how you contact us. For example, if you should sign up for newsletters, or when you use the Contact Us tool to request information or make specific inquiries regarding any of our products or services, you may provide us with personally identifiable information such as your name, address, e-mail address, date of birth and credit card number. It is possible to browse our website without actively submitting any personally identifiable information.

We will limit the information we collect about you to what is necessary to administer our business, provide superior service, offer opportunities that we think would be of benefit to our clients and customers, improve the customer experience of this website, and ensure technological compatibility with your computer, smartphone, tablet or other electronic or mobile device (collectively, "Device").

Automatically Collected Information

Every time you visit this website or contact us, some information is automatically collected about you. This information may include, but is not limited to, some or all of the following items: the specific pages, buttons, images, videos, links, or forms that you access on this website; the type and version of Internet browser software and operating system you use; date, time, and duration of your website visit; your IP address; your domain; type of Device ; your Device’s mobile operating system, mobile network provider, and mobile phone number; the location of your Device, and demographic information concerning the country of origin of your Device and the languages it uses.

Information Collected via Cookies

Cookies are small text files that are placed on your Device to distinguish you from other visitors to this website. Using cookies is a standard practice for websites to collect or track information about your activities while using a website. We and our third party service providers may place cookies or similar files on your Device for many of the reasons listed in this Privacy Policy while visiting this website. Most people do not know that cookies are being placed on their Device when they visit websites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can choose not to accept cookies. You can also delete cookies from your Device at any time. If you refuse cookies, the functionality of this website may be impacted or not function. Since every browser and Device is different, you will need to follow your browser's instructions for disabling or deleting cookies.

How we use and share your information

Most of the information we collect is used to help deliver the services that our customers request. It also may permit us to design and offer specific products and services that will be useful to our customers, or that provide benefits, additional value or discounts. From time to time, we may share information that personally identifies you to CCMC affiliates and to other non-affiliated entities including in the following manner:

  • As may be required to deliver the requested services including sharing selected information with roadside assistance providers, emergency service providers, first responders, our wireless service providers, credit card processors, data management companies, and others;
  • In response to judicial proceeding, subpoena, court order or other legal process;
  • To comply with legal, regulatory or administrative requirements of governmental authorities;
  • To protect the rights or property of CCMC, its clients, suppliers or customers, and to enforce the provisions of our terms or policies, in cases of customer fraud or disputes, and/or to prevent harm to you or others;
  • In connection with a corporate merger, consolidation, restructuring, the sale of some or all of our equity and /or assets, or other corporate change of control, including, during the course of any due diligence process related to such corporate change;
  • As disclosed in other applicable policies, terms of use, or other agreements;
  • For marketing and other business purposes; or
  • As permitted or required by law or as authorized by you.

(a) Some of our services may rely upon location information, including requests to locate a customer to provide emergency towing and/or roadside assistance services. To provide such services, we (and our affiliates, clients and partners) may transmit, collect, maintain, process and use your location data, including the real-time geographic location of your Device. Your request for services whether through this website or through another website, mobile application, phone or other electronic means constitutes your consent for us (and our affiliates, clients and partners) to transmit, collect, maintain, process and use of your location data (including the location of your Device) to provide you with such services. The location data is collected in a form that personally identifies you and/or your vehicles.

(b) You agree that we may collect and use technical and related information, including but not limited to information about your Device, system, application software, peripherals, and other similar information that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to this website. We may also use this information to operate and improve the website, our products and/or services or to provide better services or technologies to you moving forward; to create aggregated and anonymized information to determine which website features are most popular, useful to users, and for other statistical analysis; and to customize the content or services in the website for you, or the communications sent to you through the website.

(c) You acknowledge and agree that communications, including phone calls or “chat” services, with us or our third party agents may be monitored, recorded and retained by CCMC.

(d) Submitting your telephone number (including a mobile phone number) and email address constitute your express consent for CCMC to contact you via such telephone or email address either through a direct call, automated dialer, interactive voice response, SMS text message or email (i) in response to your inquiries, (ii) in connection with the services requested, (iii) to confirm customer satisfaction, (iv) to inform you of promotions, updated features and services, and (v) to manage your account.

Our definition of personally identifiable information does not include "aggregate" information. Aggregate information is data we collect about a group or category of products, services or customers, from which individual customer identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no personally identifiable information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate data helps us understand trends and customer needs so that we can better consider new products and services, and tailor existing products and services to customer desires.

Security

The information we collect on this website is stored within our databases on cloud-based servers (which we may elect at any time to transfer to servers stored within our facilities), with the use of standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information - such as any portions of your credit card number which we retain. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to CCMC you do at your own risk.

Links

Our website contains links to and from other websites. CCMC makes no representations whatsoever about any other websites that you may have accessed our website from or may access through this website. CCMC is not responsible for the privacy practices or content of those websites and CCMC expressly disavows any liability whatsoever for use of such websites. It is up to you to take precautions to ensure that whatever you select for your use is free of items of a destructive nature.

Notice to Persons Accessing this Website Outside the United States

If you reside outside the U.S., any information you provide to us on this website will be transferred out of your country and into the U.S. If you do not want your personally identifiable information to leave your country, do not provide the information to us. By providing personally identifiable information to us, you explicitly consent to the transfer of your information to the U.S. Personally identifiable information collected on CCMC sites and services may be stored and processed in the U.S. or any other country in which CCMC or its affiliates, subsidiaries or service providers maintain facilities.

Use of this Website by Children

We encourage parents to take an active interest in their children's use of the Internet. Because our services are not directed toward children under the age of 14, we do not knowingly collect personal information from anyone under 14. If you are under 14, you should not provide information on this website and should ask your parent or guardian to do so for you.

Changes to this Privacy Policy

Please note that we will periodically make changes to our privacy policy and we reserve the right to change this Privacy Policy at any time. We will alert you that changes have been made by indicating at the top of the privacy policy the date it was last updated. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often. This Privacy Policy takes precedence over any previous privacy notices that we have issued related to our website and your continued use of our website constitutes your acceptance of any amendments to and the most recent version of this Privacy Policy.

Questions, Corrections and Removal

Please contact us at the address below with questions concerning our Privacy Policy, to update or correct your information provided to us, or to remove you from promotional mailing or e-mail lists. Please include enough information so we can contact you. Requests will be processed as soon as practical.

CCMC
c/o Subaru Roadside Assistance Plus
Attn: General Counsel
One Cabot Road
Medford, MA 02155

Cross Country Motor Club, Inc. and Cross Country Club Motor Club of California, Inc. are subsidiaries of Agero, Inc.
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